Who we are
Streetbuilder,
www.streetbuilder.io, is a website owned by
The Future Fox Ltd, which is a company registered in England and Wales. Our mission is to accelerate the development of smart, sustainable, and people-focused cities, and we do this by making it easy for anyone to influence planning decisions.
This is our updated Privacy Policy going into effect on 27th of April 2020.
Personal data we collect
- We record the suggestions and preferences you make on our website. Your suggestions are analysed anonymously along with all other suggestions from your community.
- When visitors leave comments on the site we collect the data shown in the comments form and also the visitors browser user agent string to help spam detection.
- Upon your agreement, we collect your postcode and demographic data so we can process the suggestions you provide through our website more effectively and make sure they are representative. You can submit your suggestions anonymously if you wish.
- We use a third-party service, Google Analytics, to collect information on how you use the site, using cookies and page tagging techniques. The information Google and we collect doesn't identify anyone, and is kept for a maximum of 38 months.
- We collect your email address, name and subscription preferences when you agree to receive notifications by email. We use a third-party service, MailChimp, to collect this information. We also track how our emails are used - for example, whether you have opened them and which links you have clicked on. If you've signed up for email notifications, you can unsubscribe or change your settings at any time by selecting the 'unsubscribe' link that appears at the end of every email. Once you have unsubscribed, your details will be deleted immediately from the system.
- If you contact us by asking a question or providing feedback, we collect your email address and any other personal data contained in your message. Once we have answered your questions, your details will be deleted immediately from the system.
- We use a third-party service reCaptcha provided by Google to help us protect the website and your comment submissions against spam and abuse from automated software (spam robots). reCaptcha does this by collecting personal information about users to determine whether they are humans and not spam robots. Personal information includes your truncated IP address and possibly other data required by the reCaptcha service. Within the European Union your IP address is truncated and, as such, anonymised.
We do not share your information with third-parties or use it for any other purpose other than analysing your suggestions. All personal data is anonymous and is stored for a maximum duration of 12 months except for google analytics data which is stored for a maximum of 38 months.
Why we collect personal data
We gather this information in order to:
- Analyse your suggestions and provide recommendations
- Improve the site by monitoring how you use it
- Respond to any feedback you send us, if you've asked us to
- Send out email alerts to those who have requested them
- Avoid automated spam and abuse
- Improve cyber security
Cookies
Our website will place “cookies” on your computer to help improve your experience when you visit our site, detect spam and navigate through our site. You can delete cookies using your browser settings (these vary depending on which software you are using). We use the following cookies:
- A cookie responsible for the session identifier. This is an anonymous non-tracking cookie that expires at the end of the session or after 24 minutes. Its’ only purpose is to generate an anonymous session identifier which allows us to process your data.
- Anti-CSRF cookie to prevent attacks. This is a session-only cookie that sends an encrypted identifier between you and our web app. It is an anonymous cookie that expires at the end of the session.
- Cfduid cookie to detect malicious visitors and prevent attacks. It uses an anonymised version of your IP address. The cookie is a session-only cookie that expires after 30 days.
- Google Analytics use HTTP cookies to remember what a user has done on previous pages / interactions with the website
We don't use any other cookies, tokens or beacons, we do not track you in any way and we do not store your IP address in any format in our database.
Facebook (visitor action pixel)
We use the “visitor action pixels” from Facebook Inc on our website. This allows user behavior to be tracked after they have been redirected to the StreetBuilder website by clicking on a Facebook ad.
This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes (only when you have been redirected from Facebook to our website). The data collected in this way is anonymous to us, i.e. we do not see nor have access to personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you.
Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation.
Your rights
You have a right of access to any personal data we hold about you, by making a Subject Access Request (SAR) to our contact email below.
In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records. If you are unhappy with the way in which we process your personal data you can request that we stop or restrict the processing of your data or ask us to delete the personal data we hold about you.
Find out more about your rights on the Information Commissioner's site.
Contact
[email protected]
Complaints
If you feel we have been unable, or unwilling, to resolve your information rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the supervisory authority responsible for data protection in the UK.
For further information, including independent data protection advice and information in relation to your rights, you can contact the Information Commissioner at:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 08456 30 60 60
Website: www.ico.org.uk
You can also report any concerns here: https://ico.org.uk/concerns/handling/